Formulating a business continuity plan (BCP) is only half the battle. A solid BC strategy needs more than just a well-laid out theory. However, how does your plan hold up in a real-world disaster?
Can your backup systems withstand a cyberattack? How efficient is your RTO for restoring data? Are your employees familiar with emergency procedures? Do you have an emergency communication strategy to let everyone know about an incident immediately? Business continuity plan testing is the most reliable way to find out, and it is a critical component of continuity planning. By skipping regular testing, you won’t know if your organization is prepared for a disaster—until it’s too late.
In this article, we’ll look at seven business continuity plan testing scenarios that will prepare your technologies and teams for the unexpected.
Strategic tests will help you to:
- Identify gaps or weaknesses in your BC plan
- Confirm that your continuity objectives are met
- Evaluate the company’s response to various kinds of disruptive events
- Improve systems and processes based on test findings
- Update your BCP accordingly
Without testing your plan, you’re putting both the business and its people at risk.
In fact, over the past few years, 35% of small businesses have lost as much as $500K due to downtime. Having an inadequate plan is just as risky as having no plan at all.
Testing Your BCP: How Often is Enough?
So, what do you need to test and how often?
If you already have a BCP, then then it must be filled with a myriad of procedures for various events. But do you need to test everything? And how often do you need to do that? The answer to that depends on your organization’s unique risks, which should be previously identified in a business impact analysis.
A company that has more at stake when it comes to disruption, such as revenue loss, operational downtime, damaged reputation, will typically require more BCP testing scenarios, as well as running those tests more often. Every organization is a unique entity, and its BCP will differ in scope and priority.
Below, you’ll find tests that our experts recommend for most organizations who are concerned about their both basic and advanced BC needs. Tailor there suggestions to fit your business needs.
Business Continuity Plan Testing Scenarios
As your team is prepping for those tests, you need to agree on how realistic and detailed you want a test to be.
Testing can present challenges for companies: it requires investing time and resources. With that in mind, it may make more sense to conduct a tabletop test at a conference room, rather than involving the entire organization in a full-blown drill. There are several types of tests, such as a plan review, a tabletop test, or a simulation test, which we explained in detail in our previous post.
1. Data Loss/Breach
One of the most prevalent workplace disasters today. The cause of data loss or breach could vary:
- Ransomware and cyberattacks
- Unintentionally erased files or folders
- Server/drive crash
- Datacenter outage
Data is mission-critical for any company, and losing it can have many serious consequences, such as significantly impacting sales and logistics applications.
The goal is to regain access to that data as soon as possible. Restoring backup is the solution. However, who’s responsible for that? What’s the communication plan in this case? What are the priorities? Who needs to be contacted right away? Are there any vendors involved?
These and many other questions will be answered during a test.
2. Data Recovery
In this scenario, you need to make sure your BCDR systems work like clock-work. To do that, run a test that involves losing a bulk of data, and then try to recover it.
Some of the elements you’ll need to evaluate will include your RTO, and whether your team met its objectives. Besides, was there any damage to the files during recovery? If your backup was stored in the cloud, did you come across any issues?
3. Power Outage
Let’s imagine there was a power outage due to a recent storm. The utility company reported that the power wouldn’t be back up for a few days. What do you do?
First off, your incident response team needs to coordinate among themselves and communicate with the rest of the company.
- How will you notify your workforce about the incident? Who’s expected to come in the office, and who’s able to work remotely?
- Which departments get affected the most and thus need immediate relief (e.g., accounting, logistics)?
- Do you have a backup power generator? Do you or anyone on the team know how to use it?
- Do you have an arranged office or mobile recovery location?
Answers to these questions must be covered in your BCP. And running a test will give a confirmation that everyone’s on the same page.
4. Network Outage
Power outage inevitably leads to a network outage. However, network outages can happen with electricity still being on, and they could last indefinitely. In such scenarios, many businesses rely on a work from home strategy that isn’t reliable for an extended period of time. When working from home, many employees have various distractions that affect their productivity.
So, during your test, verify the following points:
- Does everyone have access to their work systems?
- Is everyone aware of the security measures to take while working remotely (VPN, safe network connection, etc.)?
- What is the plan for network restoration?
Answers to these questions also need to be specified in your business continuity plan.
5. Physical disruption
One of the most critical company-wide drill that must be completed annually. There may already be a local fire code compliance in your area, but if not, it’s vital to conduct a fire drill regardless.
Similar to a fire drill, you can test response to other situations, like natural disasters (e.g., earthquake, tornadoes, storms) or other critical situations (active shooter, bomb threat, etc.). These exercises will help familiarize everyone with emergency procedures and safety steps to take.
6. Emergency Communication
Being able to communicate during a disaster or an emergency can provide a lifeline. Yet, the most disruptive events—hurricanes, floods, tornadoes—are very likely to leave you with no traditional means of staying in contact.
For these scenarios, your plan needs to outline the actions to be taken. An emergency notification software is the most reliable, efficient, and effective means of immediate communication for a company of any size. Regularly update the contact information of everyone in your contacts database, so that all of the employees receive timely notification. Additionally, create templates for every disaster scenario to streamline to process.
Apart from downloadable templates, our experts offer guided tabletop test exercises.
Contact your Account Manager to set one up, or schedule a personalized demo to learn more about how we help organizations stay in business.