Convergys Case Study
The Unexpected Happened
Severe floods plagued Tennessee throughout the month of May, resulting in thousands of displaced individuals and business closings. Convergys, a global provider of customer and HR software solutions, declared a disaster when the company’s Clarksville, TN facility was deemed structurally unsound due to five feet of standing water in the building’s basement over a three week period.
With over 400 people onsite daily, including a large customer call center, facilitating the speedy return of employees to the location was critical to resuming normal business
They Called Us
Management declared a disaster the morning of Thursday, May 20, requiring a full mobile unit recovery of the northern Tennessee facility. The recovery would accommodate the 135-person call center staff. By Sunday, May 24, four mobile recovery units, three generators, office technology and furniture, and a satellite connectivity solution was delivered to the parking lot of the Convergys facility.
The software call center resumed operations Monday, May 31. They utilized the mobile recovery units and accompanying equipment for approximately six months while the company facilitated the permanent relocation of its facility.