Credit Union: Preparing Crisis Teams & Business Continuity Leads

Success Story
Jun 29, 2022
Danya Strait
A Nevada-based credit union wanted to explore additions to their current Agility recovery services contract. The credit union had 26 locations covered with workspace recovery out of its more than 5,000 shared branches and four sub-companies.

Problem 

The credit union’s process to update its business continuity plans was tedious, outdated, and manual. Turnover created additional confusion, leaving employees who did not know how to update plans in charge of business continuity. Moreover, the credit union, like all financial institutions, was subject to audits. 

The credit union also needed something to solve their challenges around emergency alerting. Their current system was inaccurate, with messages being sent to terminated and retired employees, and lacked a way to track responses. 

Finally, they needed a way to better test their business continuity plans and emergency response systems. 

Solution: Agility Central, Testing, and Consulting 

The credit union opted to add the entire Agility Central suite to its recovery solutions, including Agility Alerts, Planner, and Incident Manager, as well as tabletop and consulting hours. 

Results 

Agility and the credit union followed an implementation timeline to ensure all crisis team and business continuity leads were trained and prepared in case of an interruption. Agility assisted with key pieces of setup within the software, including creating a user data feed to keep the portal up to date. The credit union also worked with an Agility consultant to create a tabletop deck to assist in their testing needs and had Agility conduct a tabletop exercise for 41 of its employees.