How to Choose Business Continuity Consulting Services

Blog
Sep 7, 2020

Less than 40 percent of American businesses are still open 10 years after their founding. Only about 19 percent survive twenty years or more. 

Common issues like poor cash flow can relegate some businesses to early failure. Of those who survive the initial challenges, almost 40 percent will fail due to unexpected crises.

To withstand simultaneous threats and thrive during this unprecedented time, companies now dedicate more attention to developing a holistic Business Continuity Plan that would permeate the entire enterprise. However, developing such a plan is becoming increasingly tricky as threats evolve and rise simultaneously.

Connecting more critical systems to manage higher expectations, complicates business continuity planning – along with disaster recovery, resiliency, regulatory compliance, and security. When one link in the chain is compromised, the impact can affect the entire organization. Reputation and revenue are at stake when it comes to maintaining operational resiliency while rapidly adapting and responding to risks and opportunities.

 

What Is a Business Continuity Plan?

A business continuity plan (BCP) is a strategy that details how a business will maintain its operations before, during, and after disruptive incidents. BCPs apply to any type of disruption a company may face, including:

  • Natural disasters such as earthquakes and tornadoes
  • Humanmade crises such as cyber-attacks and workplace violence
  • Threats to the workforce such as pandemics
  • Any other crisis or disaster which leads to the loss of access to critical supplies and resources 

Business continuity plans are similar to disaster recovery plans (DRPs). Unlike DRPs, however, business continuity plans are proactive and comprehensive. A good plan will help a business reduce the:

  • Likelihood of suffering disasters in the first place
  • Impact of harmful incidents on its operations

A robust Business Continuity Plan covers: 

  • Key business processes
  • Physical facilities
  • Operational equipment and supplies 
  • Data systems, including backups
  • Communication
  • Manual workarounds for standard processes
  • Risk Management
  • Timelines 

Business continuity planning is sometimes also referred to as: 

  • Operational Resilience
  • Emergency or crisis management 
  • Contingency planning
  • Organizational preparedness

Who Needs a Business Continuity Plan?

Every business needs a BCP. Statistically, small businesses are the most likely to fail as the result of an unforeseen crisis. 

Larger businesses often have the resources to survive a crisis in the short term. Inadequate response to a disaster, however, can cripple a business for decades to come. It can also contribute to later business failure. 

Having a strong BCP, by contrast, allows businesses to thrive. Organizations that remain operational while their competitors struggle with a crisis can see significant gains in sales, market share, and public and workforce loyalty. 

The Benefits of a BCP

There are some major risks involved in not having a BCP. According to IDC, on average, an infrastructure failure can result in $100,000 an hour, and a critical application failure can cost $500,000 to $1 million per hour. Business continuity plans help prevent such losses. But this is not the only benefit they offer. Business continuity planning can also:

  • Identify opportunities to improve workflow
  • Reveal opportunities to reduce operational costs
  • Determine where businesses are out of compliance with legal regulations 
  • Enhance public and workforce perception
  • Identify weaknesses in operation or its supply chain
  • Improve communication and cooperation between business segments

Some of these benefits are direct. Others are indirect. All apply whether the business ever experiences a crisis or not.

No business will ever find continuity planning a waste of time or resources.

Why Choose Business Continuity Consulting?

Not all companies know how to drive their business continuity strategy to maturity. 

Some organizations hire external business continuity management consulting services to identify and address resiliency synchronization between their business processes. Consultants can provide flexible business continuity and disaster recovery solutions to address those needs – including assessments, planning, implementation, testing, and full business continuity management. 

The leadership often considers building a plan in-house as a strategy in itself. This is almost always a mistake. 

Consultants Have the Right Skills and Experience

Continuity planning is a specialized skill set. It is not something that many leaders are equipped to do. Even competent leaders need help to develop a strong BCP.

Businesses who attempt to design plans on their own are at risk of:

  • Asking the wrong questions
  • Focusing on the wrong areas
  • Structuring their plans poorly 
  • Missing key factors in crisis planning and strategy development 
  • Choosing ineffective solutions due to unawareness of better ones

Consultants can help businesses:

  • Work through a proven plan development process
  • Identify state-of-the-art and out-of-the-box solutions 
  • Coordinate their plans across all departments and levels of their organization

Working with consultants also ensures that leaders can keep doing their critical work within the company throughout the planning process. This allows all aspects of both daily operations and business continuity planning to get the attention they deserve. 

Consultants Bring Unique Perspectives 

Outside consultants are able to view a business with objectivity and clarity that is impossible from within. It is easy for established leaders to take things for granted or make assumptions. These assumptions and beliefs can lead to blind spots that can cripple an organization during a crisis. 

Consultants bring a well-structured process and open minds to the table. These tools can help businesses perform in-depth and genuinely useful risk management assessments that internal leaders would be unable to complete alone.  

What's Included in Business Continuity Consulting?

Good consultants handle the BCP process from start to finish. They guide clients through each step with confidence and efficiency.

The consulting process begins with assessments. These include a:

  • Business Continuity audit
  • Crisis Management audit
  • A Business Impact Analysis
  • Risk Assessment

These assessments create a shared and accurate knowledge base from which to work.

Next, consultants educate clients on any outside factors they need to take into account. Legal and best practice standards that may apply are a prime example.

After that, consultants help clients develop customized BCP. 

Once the plan is in place, consultants take the lead on implementation. This includes:

  • Managing Disaster Recovery projects
  • Creating and running scenario testing programs
  • Development and delivery of business continuity and crisis management training programs
  • Coordination of client maintenance programs

This combination of services guarantees clients the best possible outcomes. 

Business Continuity and Crisis Management Audits

Consultants typically begin by assessing where clients currently stand. They evaluate:

  • What a business already has in place, if anything 
  • How well understood the existing measures and methods are across the organization
  • How up-to-date and well-maintained the existing plan is
  • How appropriate and adequate the plan is to the current operations 

Often, businesses are alarmed to discover how poor their existing plans are. 

Legal and Best Practice Standards

Consultants are well-versed in the legal standards related to business continuity. They have a deep understanding of the guidelines by which businesses and their plans may be judged including:

  • Best practices
  • Legal precedents
  • Industry benchmarks 

Three common examples of these types of standards are:

Consultants can help businesses understand the expectations in play. They can also help their clients develop plans that meet those standards.

Business Impact Analysis and Risk Assessments

Consultants use impact analysis and risk assessment to map the operations at each step of a client's process. Using targeted and proven methodologies, they can identify: 

  • Weaknesses and pinch points
  • Opportunities for streamlining
  • Gaps in communication or flow
  • Areas most likely to be affected during a crisis

This information lays the groundwork for the strategy that will be developed. It also ensures that no potential hazard is overlooked. 

Development of Customized Business Continuity Frameworks through Software

With the growth of cyber attacks, businesses are moving away from a conventional BC approach to an automated and software-driven resiliency approach. Software, like Preparis, uses advanced features and capabilities s to help plan, train, test, alert, and recover while protecting business-critical processes and people. 

Consultants help clients create strategies and plans that address their unique needs. They provide expert advice and assistance at each step. 

Implementation 

Once the plan is in place, consultants play a crucial role in its implementation. They document the plan in all appropriate forms. Then they assist in communicating the plan clearly and consistently across the organization.

Consultants may also manage disaster recovery projects. For example, a client's plan may call for finding alternative partners and suppliers. Consultants can assist with the search and the contracting process that follows.

Among its benefits you'll find:

  • Easy BCP implementation on in-house staff
  • Achieving targets within set timelines
  • Ensuring consistency from start to finish

Consultants may create and run scenario training and testing programs. These programs allow businesses and their business partners to work the plan. 

  • Ensures that workers at every level understand the strategy and how to follow it
  • Provides hands-on experience at the ground level
  • Creates trouble-shooting and educational opportunities
  • Leads to smoother implementation in the event of an actual emergency

Finally, consultants may create and run maintenance programs that keep plans up-to-date. This ensures that contingency plans reflect organizational growth, expansion, and change over time.

How to Choose a Business Continuity Consulting Firm

There are a few key best practices to consider when selecting a consulting firm. For the best experience, choose a firm that:

  • Is home to experienced consultants with proven expertise in the field
  • Offers an integrated software setup that makes managing the process and your plans centralized and straightforward 
  • Will manage and test your finished plan to verify its effectiveness 
  • Provides training for your entire team on the plan and its implementation
  • Offers DRaaS and cloud solutions for your data recovery needs
  • Provides easy-to-use checklists that help your team understand the process every step of the way