Reaching Organizational Goals: Planning and Alerting

Success Story
Mar 29, 2021

How Legal Client is Using Agility Central to Create Resiliency in Their Operations

Overview

Law firms are people-intensive businesses. With approximately 300 employees spread out over eight offices across the U.S., this Los Angeles-based law firm is particularly concerned about its employees’ safety.

Additionally, this firm had no formal business continuity plan in place, leaving them vulnerable to threats like natural disasters, wildfires, and the ongoing COVID-19 pandemic. The thought of a crisis or emergency interrupting their firm’s outstanding service was unthinkable. This law firm needed a solution that would provide a comprehensive business continuity plan in case the unthinkable happened. After a live demonstration of Agility Central, they were thrilled to see Agility offers a solution that not only meets their planning needs but also provides a more robust communication tool within the same software solution.

The Challenge: "We need a plan, and fast!"

With no plans in place, the firm knew they needed to quickly build a business continuity program that would cover all aspects of their organization. If they did not act fast, they could risk personal or financial loss, loss of trust or damaged client relationships, possible malpractice liability, or loss of billable hours and productivity by staff. But the task of creating something from scratch seemed overwhelming. The law firm knew they needed an all-in-one solution backed by industry knowledge and experience to take the guesswork out of planning.

It’s helpful to have everything under the same umbrella with a more robust communication tool than our current provider.

The Solution: Industry Guided and Easy to Use

After a live demonstration of Agility Planner and Agility Alerts, it was clear this would provide what they needed – a comprehensive business continuity plan and robust communication tool to protect employees, mitigate risk, and reduce downtime.

AgilityPlanner-Alerts

 

The firm recognized the value in the software and Agility’s 31 years of industry experience and support. Agility’s solution would help guide their firm through each step along the way while ensuring they stayed compliant with regulatory bodies and clients, giving them peace of mind knowing they would be prepared for any incident.

We love that the software can grow and change as our firm does.

The Results: Reaching Organizational Goals

Because the main business continuity point of contact at the firm also has many other job duties, they are thankful to have the guidance from the Agility team to make this process simple and easy to implement.

Within 48 hours, the team had access to the Agility Central platform and employee information was successfully uploaded allowing them to begin sending messages to the organization.

Additionally, keeping the Planner implementation on the same schedule as Alerts, the team had access to the Planner and was able to build out their plan and grant access to each employees who would have a role in the application.

For this firm, the goal of building a business continuity plan and implementing a communication strategy is to have the tools, confidence, and understanding to respond appropriately in case of an emergency. They already feel that they are accomplishing that goal.

 

Ready the Story

How Legal Client is Using Agility Central to Create Resiliency