//Hurricane Florence September Operations Report

Hurricane Florence September Operations Report


September was a very active month for our Operations Team primarily because of Hurricane Florence. It was a historic and devastating event for many of our customers in eastern North and South Carolina, and our teams responded at an exceptional pace.

Throughout the month, we responded to a total of 164 calls for assistance from our customers, deploying assets and personnel in 53 total recoveries.

The majority of these were tied to power recoveries as a result of the hurricane, however, a few isolated events caused power outages as well. In addition to these Alerts and Declares, the Operations Team simultaneously supported 12 other customer recoveries from prior months. Meanwhile, we also facilitated 44 customer test exercises across our three operations facilities.

The following is a brief summary of the events that took place in September.

Our Team Recovered 53 Organizations 

Hurricane Florence

The bulk of recoveries we facilitated during Hurricane Florence were pre-deployments, meaning that we mobilized generator resources to the customer site, or close to the potential impact area, in advance of the storm making landfall. This involved complex planning and logistics coordination to ensure the proper equipment, cabling, fueling service, and electrician support was delivered on time and before landfall. Below you’ll find a list of all the assets mobilized in support of our customers during Hurricane Florence.

  • Medical Equipment Supplier – Alpharetta, GA – 1.5MW generator and fuel
  • Commercial Direct Mail Firm – Fort Mill, SC – 500kW generator and fuel
  • Foodservice Distributor – Multiple locations in NC and SC – 4 x 300kW+ generators
  • Credit Union – Myrtle Beach, SC – 100kW generator and fuel
  • Machinery Manufacturer – Wilmington, NC – 2MW generator and fuel
  • Long Term Care Pharmacist – Richmond, VA – 50kW generator and fuel
  • Broadcast Media Company – Raleigh, NC – fuel
  • Foodservice Distribution Firm – Greensboro, NC – 500kW generator and fuel
  • Foodservice Distribution Firm – Lexington and Charleston, SC – 125kW, 600kW & 800kW generators
  • Broadcast Media Company – Sanford, NC – fuel
  • Convenience Store Supplier – Sanford, NC – 2 x 500kW generators
  • National Retailer – Multiple locations in NC and SC – 5 x 300kW Generators
  • Medical Device Supplier – Fayetteville, NC – 100kW generator and fuel
  • National Convenience Store Chain – Multiple locations in NC and SC – 5 x 125kW+ generators
  • Pharmaceutical Firm – Multiple locations in GA, NC and VA – 7 x 200kW generators and fuel
  • Regional Pharmacy – Charleston, SC – 44kW generator
  • Automobile Auction Company – Myrtle Beach, SC – Mobile Recovery Unit, restrooms and generator
  • Global Online Retailer – Multiple locations in NC and VA – 7 x 300kW to 2MW generators and fuel
  • Foodservice Distributor – Ashland, VA – 320kW generator
  • Local Pharmacy – Richmond, VA – 40kW generator and fuel
  • Foodservice Distributor – Statesville, NC – 500kW generator
  • Senior Living Facility – Evans, GA – 150kW generator

Isolated Incidents

  • Global Software Firm – Houston, TX – QuickShip laptops to conduct quarterly business continuity testing
  • Regional Bank – North Andover, MA – 56kW generator to provide temporary power when the local utility cut off electricity service after widespread gas leaks, explosions and fires.
  • Metal Equipment Fabricator – Elizabeth, NJ – Quickship of laptops for training purposes
  • Petroleum Distribution Terminal – Seabrook, TX – 320kW and 100kW generator on standby due to impending tropical disturbance in the Gulf of Mexico

Tropical Storm Gordon

  • Global Online Retailer – Theodore, AL – Two 500kW generators and fuel

We Responded to 111 Alerts

  • 92 alerts related to Hurricane Florence
  • 8 alerts related to Tropical Storm Gordon
  • Global Insurance Provider – Chatsworth, CA – Alert for Replacement technology due to computer virus
  • Global Online Retailer – Monee, IL – Alert for supplemental electrical equipment
  • Regional Bank – San Benito, TX – Alert for failed backup generator
  • Collections Firm – Gahanna, OH – Alert for electrical panel fire
  • Municipality – Rock Springs, WI – Alert for local flooding
  • Credit Union – Ewing, NJ – Alert for planned interruption due to branch renovation
  • Collections Firm – Draper, UT – Alert due to localized power outage
  • National Grocer – Wilmington, NC – Alert for temporary restrooms due to local utility interruption
  • Global Online Retailer – Tracy, CA – Alert for supplemental electrical equipment
  • Local Non-profit – Mesa, AZ – Alert for Hurricane Rosa (Pacific Storm)

Ongoing Recoveries 

We also supported 12 other ongoing recoveries during the month of September including the following:

  • Wealth Management Firm – Ruston, LA – Computer hardware deployment due to training event
  • Global Online Retailer – Logan Township, NJ – Supplemental restrooms due to facility construction
  • Regional Bank – Billings, MT – Mobile branch recovery due to building fire
  • Regional Credit Union – Dudley, MA – Planned mobile branch recovery due to branch renovation
  • Regional Bank – Elberton, GA – Planned mobile branch recovery due to branch renovation
  • Small Municipality – Cavendish, VT – Space recovery due to building fire at a garage facility
  • Private Country Club – Clifton, NJ – Planned recovery due to facility renovation
  • Regional Credit Union – St. Petersburg, FL – Planned mobile branch recovery due to branch construction
  • Local Credit Union – Gadsden, AL – Planned recovery due to new employee training
  • Regional Bank – Fort Worth, TX – Planned generator recovery because of prolonged power outage
  • Regional Bank – Houston, TX – Planned long-term relocation due to closure of existing location
  • Small Municipality – Lafayette, OR – Mobile space recovery due to a building fire at one of their utility plant locations
2019-03-13T12:14:48-06:00By |Categories: News|

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