Agility Recovery Product Terms (May 2018)
THESE TERMS TOGETHER WITH YOUR EXECUTED DOCUMENTATION INCORPORATING THESE TERMS BY REFERENCE (COLLECTIVELY THE “AGREEMENT”) GOVERNS YOUR USE OF AGILITY PRODUCTS AND/OR SERVICES. BY ACCEPTING THIS AGREEMENT AND/OR BY USING AGILITY PRODUCTS AND/OR SERVICES YOU AGREE TO THE TERMS OF THE AGREEMENT. IF YOU ARE ENTERING INTO THE AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY, IN WHICH CASE THE TERM “CUSTOMER” SHALL REFER TO SUCH ENTITY. IF YOU DO NOT HAVE SUCH AUTHORITY, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.
1. FEES AND PAYMENTS
The Customer shall reimburse Agility for any applicable taxes (excluding taxes on income), customs, duties and government impositions and charges incurred in connection with this Agreement. Agility reserves the right to increase Service fees by 5% annually. Should Customer fail to pay any invoice by its due date, Customer will be responsible for paying Agility all late payment and/or interest charges as outlined in such invoice.
2. TERM
After the initial term of the Agreement, the Agreement shall automatically renew for successive 12-month periods unless either party provides written notice of non-renewal at least 60 (sixty) days prior to the end of the then-current term.
3. EXPENSES
Customer shall be responsible for actual recovery or test event expenses incurred, including, but not limited to; setup or uninstall of the Services, travel and living expenses of Agility personnel, network engineering, satellite space segment charges, rental fees, usage fees, fuel charges, and transport of the Services to and from the Customer’s recovery facility or test location. Upon request, Agility will provide an estimate of costs to Customer for approval prior to deployment. For the purposes of approval pursuant to this section, each party (i) consents to the recording of telephone conversations between the relevant personnel of the parties in connection with authorization of expenses, (ii) agrees to obtain any necessary consent of, and give any necessary notice of such recordings to, its relevant personnel and (iii) agrees, to the extent permitted by applicable law, that recordings may be submitted in evidence for any dispute arising from the Agreement.
4. RISK OF LOSS OR EQUIPMENT DAMAGE
Customer shall bear the risk of loss and/or damage to all equipment from the time such equipment is delivered to Customer’s premises (in accordance with Customer’s instructions) until Agility retakes possession of such equipment. Notwithstanding the foregoing, Customer shall not be liable for loss or damage to deployed equipment caused by Agility employees or contractors.
5. LIMITATION OF DAMAGES
Agility shall have no liability for damages resulting from personal injury, death or property damage, except to the extent such injury, death or property damages results from the gross negligence or willful misconduct of Agility employees. Under no circumstances shall a party be liable to the other for indirect, punitive, special, exemplary or consequential damages (including, but not limited to, lost profits, loss of business or other economic loss) in connection with or arising out of this Agreement or any of the services rendered or equipment supplied under this Agreement.
6. MULTIPLE DISASTERS
A “Multiple Disaster” shall be defined as when one (1) or more disasters are declared by Customer and another customer of the Services; entitling Customer and such other customer access to use all of or part of the same Services for the same or an overlapping period of time. The availability of the Services during a Multiple Disaster shall be on a first-come, first-served basis and Agility shall not under any circumstance be liable to Customer for any lack of availability.
7. REPRESENTATIONS AND WARRANTIES
Agility warrants that the services required to be performed hereunder will be performed in a competent and workmanlike manner. Customer’s sole remedy and Agility’s sole obligation in the event of a breach of the foregoing warranty shall be for Agility, at Agility’s option: (i) to re-perform the defective services or (ii) to refund the amounts paid by Customer for the services which were not as warranted. EXCEPT FOR THE WARRANTY IN THIS SECTION, ALL OTHER REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ANY IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE OR COURSE OF DEALING, ARE HEREBY EXPRESSLY DISCLAIMED.
8. FORCE MAJEURE
Agility shall provide the Customer with reasonable notice of any “Force Majeure Event” (including, but not limited to, acts of God, acts of terrorism, strikes, lock-outs, wars and war operations, failures that result from equipment owned or operated by third parties not affiliated with the party, restraints of government, , lack or unavailability of the Internet or any communication systems, or severe inclement weather) beyond its reasonable control, which Agility believes will delay or prevent it from performing any obligation under this Agreement. To the extent and for the period of time that Agility is delayed or prevented from performing any obligation under this Agreement because of a Force Majeure Event such performance shall be excused. Agility shall be not liable to the Customer or be deemed to have breached this Agreement for any failure or delay in the performance of all or any portion of its obligations under this Agreement if such failure or delay is due to any Force Majeure Event beyond its reasonable control. Agility will use commercially reasonable efforts to restore and provide contracted services under this Agreement as soon as reasonably feasible after a Force Majeure Event.
9. INDEMNIFICATION
Agility and Customer each agree to defend, indemnify and hold harmless (collectively “Indemnify”) the other and its affiliates, and its and their officers, directors, employees, agents, affiliates, successors and assigns (the “Indemnified Parties”), from and against any and all costs, damages, liabilities, losses, fines, fees and expenses (including reasonable attorneys’ fees) (collectively “Costs”), arising out of or related to any third-party claim, demand, or action (each, a “Claim”), to the extent arising out of or relating to: (i) the gross negligence or willful misconduct of the other Party in connection with the performance of its obligations under this Agreement; (ii) any breach by Customer or Agility of any of its express representations or warranties under this Agreement; or (iii) any personal injury (including death) caused by the other Party or any of its personnel in connection with this Agreement.
Agility’s and Customer’s respective obligation to Indemnify the other is contingent upon (i) providing with prompt written notice of any Claim (provided, however, any failure to provide such prompt notice shall not relieve the indemnifying party of its obligations hereunder except to the extent materially prejudiced thereby), (ii) providing the other with reasonable cooperation and assistance (at the indemnifying party’s cost and upon its request) in the defense and settlement of any such claim(s), demand or action, and (iii) providing the defending Party with sole control over the defense and settlement of any such claim, demand or action. Neither Customer nor Agility will enter into any settlement that requires it to admit any wrongdoing without the other’s prior written consent. Customer and Agility will each have the right, at its respective option, to participate in the settlement or defense of any Claim with its own counsel and at its own expense, but the defending Party will have the right to sole control of the settlement or defense.
10. CONFIDENTIALITY
All non-public information that is designated as confidential or which a reasonable person should understand as being confidential shall be regarded as confidential information hereunder (“Confidential Information”). The parties agree not to use any Confidential Information of the other party for any purpose other than to perform its obligations hereunder. The parties further agree not to disclose any of the other party’s Confidential Information to any third party other than its employees, agents and representatives who have a need to know such information in order to perform a party’s obligations hereunder. Information, however, shall not be considered Confidential Information hereunder if it (i) is or becomes a part of the public domain through no breach of this Agreement; (ii) was in the receiving party’s lawful possession prior to the disclosure; (iii) is lawfully disclosed to the receiving party by a third-party without restriction on disclosure; or (iv) is independently developed by the receiving party without the use of any of the disclosing party’s Confidential Information. A party shall not be in violation of this Section for disclosure of the other party’s Confidential Information that is required to be disclosed pursuant to law or governmental or judicial process, provided that notice is promptly provided (if lawful) to the disclosing party in order that it may have every opportunity to intercede in such process to contest such disclosure. Upon termination or expiration of this Agreement for any reason, all Confidential Information of the other party (including analyses, copies and extracts thereof) shall, at the disclosing party’s written request, be promptly returned or destroyed.
11. TERMINATION
Either Party may terminate this Agreement if the other Party: (i) materially breaches this Agreement and fails to cure such breach within 30 days of receiving written notice of the breach, or (ii) enters any arrangement with its creditors or becomes subject to external administration or ceases to be able to pay its debts as and when they become due or ceases to carry on business.
12. ASSIGNMENT
This Agreement may not be assigned by either party without the prior written consent of the other party, provided either party may assign this Agreement without consent in connection with the sale of all or substantially all of its business provided such party provides the other party with prompt written notice of such sale and assignment. No assignment shall relieve Customer of its obligations with respect to payments that become due prior to the assignment. This Agreement shall be binding upon the parties’ respective successors and assigns.
13. DISPUTES
Each Party will make a good faith effort to resolve any disputes relating to this Agreement prior to commencing a legal action. These efforts may include an offer to arrange for executive-level discussions or an offer to submit the dispute to non-binding mediation. This Agreement shall be governed in all respects by the laws of the State of Delaware. Any controversy or claim arising out of or relating to this Agreement, or the breach thereof, shall be determined by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and Mediation Procedures (“Commercial Rules”). The seat or place of arbitration shall be Denver, Colorado. The award rendered by the arbitrator shall be final, non-reviewable and non-appealable and binding on the parties and may be entered and enforced in any court having jurisdiction. There shall be one arbitrator agreed to by the parties within twenty (20) days of receipt by respondent of the request for arbitration, or in default thereof appointed by the AAA in accordance with the Commercial Rules.
14. ENTIRE AGREEMENT
The Agreement constitutes the entire and integrated agreement, including any addendums that may be made to these terms, between Agility and Customer with respect to the subject matter herein. The Agreement may not be modified except by a written document signed by authorized representatives of both parties. All terms and conditions set forth in any Customer purchase order or other document which conflict with or add to the terms of the Agreement shall not be binding on Agility and are hereby rejected.
Additional Terms and Conditions for ReadyOffice Services:
1. 1. USE
Agility has partnered with Regus Enterprises to provide Agility’s ReadyOffice Customers with use of Regus Business Centers. Use of the Regus Business Centers is subject to a fair use policy that may vary by location. Neither Regus nor Agility give any warranty or guarantee as to the proximity of the relevant participating Regus Business Center to your covered location(s).
2. COVERAGE
Coverage for the geographic regions listed in the Agreement cannot be transferred or assigned.
3. SECURITY
For security reasons, Customer personnel at a Regus Business Center may be required to present personal and/or business identification.
4. ADDITIONAL COSTS
ReadyOffice Customers have an allowance of thirty (30) disaster days per year at no additional cost. After 30 (thirty) days, the Customer shall be billed a daily fee not to exceed $164.00 per seat. ReadyOffice service fees and daily fees do not include the following:
- Video conference services
- International phone calls
- Conference rooms
- VLAN, VPN, IP address or other IT services/configuration
- Installation of IT or hardware
- Clerical services
- Third-party parking fees
- Dedicated bandwidth
- Additional phone call handling service/configuration not described in the Agreement
- Additional equipment or software not listed in the Agreement
- Other optional services/consumables not included in the Agreement
5. TEST DAYS
ReadyOffice services include two (2) test days per seat per year per geographic cluster/region. Customer must arrange tests with Agility, giving no less than thirty (30) days’ notice. Testing at a Regus Business Center outside of the U.S. or Canada is limited to five (5) laptops at no charge, however additional laptops can be provided for an additional fee upon Customer’s request.
6. SERVICE LEVELS
ReadyOffice Services will be available within twenty-four (24) business hours of declaring of a disaster with Agility. Notwithstanding the foregoing, in the event a declaration occurs that requires a recovery during the weekend or holiday, Agility shall not liable for failure to comply with such timeline, but will use commercially reasonable efforts to provide Customer with ReadyOffice services as soon as practicable.
Additional Terms and Conditions for PC Imaging Services:
1. CONFIGURATION
Agility’s PC image service includes one (1) initial image along with one (1) update during the first year of the Agreement. Customer may update their PC image up to two (2) times per annum thereafter. Agility’s PC image service is available only for Intel-based computers using either a 32- or 64-bit version of the Windows 7, 8, or 10 operating systems made from either recovery disks or a “System Center Configuration Manager.” The PC Imaging Service can only be used with customer’s own volume licensing program. Images may not exceed twenty-two (22) gigabytes when compressed.
2. VALIDATION
Agility will validate all initial image(s) and refreshes by rebooting the computer to a Windows logon prompt or home screen unless other validation methods are mutually agreed upon and documented in the Agreement. Agility shall bear no responsibility for functionality beyond the validation described in this section or an amendment hereto. In the event Customer wishes to validate their own image beyond the login prompt, Agility will use commercially reasonable efforts to facilitate a remote keyboard/video/mouse connection over IP solely for validation purposes.
3. SHIPPING
At Customer’s expense, Customer may have up to five (5) computers shipped upon request for their own validation of the imaging process. Computers may be kept by Customer for up to five (5) business days at no additional expense, after which a usage fee of $10.00 per day per unit will apply.
4. LICENSES
Customer hereby grants to Agility for the duration of these terms a non-transferable, fully paid up and royalty-free license to use the Customer supplied images on Agility technology for either testing or disaster declaration usage. Customer will be solely responsible for all software license compliance requirements in connection with the Services. Agility hereby grants to Customer for the duration of these terms a non-transferable, fully paid up and royalty-free license to use the image utility software for the purposes of preparing a universal deployable master image(s) for use with the Services.