The month of June brought increased activity, including several alerts and declares due to storms throughout the Southwest. The Account Management and Operations Teams are currently supporting 9 disaster declarations and 31 alert notifications from Agility Members.
Here is a brief summary:
Hospital in Louisiana: This Agility client signed with Agility primarily for generator capability as a backup to their onsite generator. The client contacted Agility in June to declare a disaster due to their on-site generator failing. Agility delivered a backup generator to their site in less than 4 hours. The client expects repairs to the permanent generator to take 2 to 3 months, but stated they would sleep better knowing Agility was able to deliver a replacement that day to help ensure they had backup power capability. They also indicated that although they never thought they would need Agility’s services, because they are a hospital it was important to have a backup in place, and Agility was the right choice for this capability.
Heathcare Provider in Texas: This Agility client experienced a power outage at their Maryland location, and contacted Agility to declare a disaster. Agility’s operations team was able to provide a generator meeting their needs within 3 hours.
Legal Firm in Texas: This client experienced a power outage due to a nearby transformer failure. They contacted Agility, requesting a generator to be delivered as soon as possible, due to an important on site client meeting the following day. Agility delivered the generator in less than 3 hours.
Credit Union in West Virginia: In this case, the Agility client experienced a telephone outage, and were given no estimated time for repairs to be completed. The client chose to declare a disaster with Agility. The Operations Team provided them with a new Multi-User Redirect capability, which allowed them to redirect all calls to a group of customer-defined cell phones, enabling all calls to be answered as they occurred.
Insurance Provider in District of Columbia: This client had a planned power outage due to work being performed on their building. Agility provided the client with a generator ahead of the planned event, in order to ensure consistent power to their facility during the maintenance window.
Logistics Organizaton in Tennessee: In this case, the Agility client was moving from an old office to new facilities, and in the process found that the new facility would not have Internet or voice capability in place. Agility provided a Cradlepoint router and LTE wireless devices to support the client’s Internet and voice requirements for 12 people. This capability was delivered the next day and the client was able to access the Internet and establish voice communications until the new facility’s services were established.
Insurance Organization in Massachusetts: This Agility client called to declare a disaster due to a loss of phone services. They were unsure as to when communications would be restored, so Agility deployed a voice redirection capability, rerouting voice calls within 1 hour.
Financial Firm in Minnesota: This client experienced a power outage, forcing a disaster declaration for a generator. The generator was deployed in less than 2 hours in this case.
Insurance Organization in Kansas: This Agility client experienced a massive power surge in their building, causing a communications outage. They declared a disaster, calling on the Agility Voice Redirection capability. They chose to reroute voice communications, providing callers with the ability to leave voice mails, which their staff then received via email. Capability was established within 1 hour.
Agility is also currently supporting 6 other ongoing recoveries:
- One for mobile recovery (in year three)
- Four members using mobile recovery capability (ranging from 2 to 8 months)
- One for technology server recovery