Rivermark Community Credit Union Case Study
Credit Union Solves Planning Woes with myAgility
[myAgility] has been really easy to learn how to use, how to navigate and to show other people how to use and navigate. I love the simplicity of it and the utility of it. It’s very functional for what we need.
– Jennifer Moore, Risk Management Specialist
Joining Agility Recovery
Rivermark Community Credit Union proudly serves over 90,000 members in the Portland, OR area. They are an essential part of their members’ financial practices and livelihoods. They also have a long history of service and investment in their community, from donating to Doernbecher Children’s Hospital to offering grants to small businesses.
Since 2011, we’ve partnered with Rivermark to support their business continuity plans and ensure they always have a place to resume critical operations and serve their members. Jennifer Moore, Risk Management Specialist for Rivermark, has utilized the latest releases in the myAgility planning platform to improve transparency and communication around their disaster recovery plan.
The Binder Problem
Rivermark had built a robust plan. But they didn’t have a convenient way to access the plan during a crisis. They built thorough binders to guide managers and critical employees after an interruption, and placed a binder at each of their seven branches.
However, if employees couldn’t get to the branch during a crisis, these binders couldn’t help. The physical copies weren’t versatile enough for the wide range of events their plans were ready to address.
Rivermark turned to myAgility to make their recovery plan accessible. Using the document and plan storage feature, they uploaded their binder of recovery plans to myAgility. Critical staff downloaded our myAgility app and had immediate access to their plan and responsibilities in a crisis. Now, if they got a call in the middle of the night alerting them of a fire at a branch, they could immediately begin executing their continuity plans. From the app, Rivermark can even declare a disaster for one of their mobile branches with the push of a button.
myAgility to the Rescue
Rivermark also needed to communicate with employees quickly and easily during unexpected events. They wanted to create an efficient method to share critical information with all of their employees before, during, and after an interruption.
myAgility solved Rivermark’s communication challenge by offering an alert notification process in which they can easily text and email their employees during interruptions. Last winter, when a snowstorm slammed the area and roads became dangerous, Rivermark changed their hours of operation and quickly notified employees through myAgility. With myAgility this kind of up-to-date information can be communicated immediately, saving time and ensuring valued employees are kept in the loop on critical decisions.