Scotiabank Case Study
The Unexpected Happened
It seemed fitting when Toronto, Canada’s largest city, played host to the 2010 G20 Summit. With economic recovery in mind, Prime Minister Stephen Harper coined the event’s theme ‘Recovery and New Beginnings.’ As it turned out, the recovery for Scotiabank, the country’s most international bank, was of a different sort. The Metro Toronto Convention Centre where the meetings were held is located only a few blocks away from the building that houses their headquarters and primary back-office personnel.
Their leadership predicted (correctly) that the planned protests surrounding the summit and the resultant security crackdown would affect the area, including their offices. The summit turned out to be the largest and most expensive security operation in Canadian history at the time.
They Called Us
By declaring a disaster prior to the G20 Summit, Scotiabank was able to prepare and utilize QuickShip laptop computers and scanner devices to continue remote operations and avoid a crisis for their business and employees.